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How Microsoft Forms can help you connect better with customers

Business - Insurance

Microsoft Forms is an underrated tool to use in your business. It allows you to create digital forms online and collect the necessary information that you need to have a successful business.

People love giving their opinion and sharing their thoughts online. Microsoft Forms takes full advantage of this trait, and makes it easier for both you and your customers to connect over their experience with your business.

If you own a company, then this is one of the best Microsoft tools for your business. With the right questionnaire design, it can help your customers connect with you on a more personal level as they provide feedback.

What is Microsoft Forms?

Microsoft Forms is a tool that helps you create surveys, quizzes, and similar interactive forms to collect information from your customers. It allows you to create, design, and publish web-based forms that can be filled out on the web or in a mobile app.

Forms can be personalised by adding company logos, colours, and fonts. Users can also add pictures and videos to their forms.

The forms are designed in a way that makes it easy for people to provide you with information and feel comfortable about sharing their thoughts. Microsoft Forms allow you to easily connect with customers on a more personal level, which will help increase their satisfaction and loyalty, as they feel their feedback and opinions are valued.

Benefits of using Microsoft Forms

Microsoft Forms will help you connect better with your customers. What makes this tool useful is that it allows you to collect the necessary information that can lead to further success in your business. With the right questionnaire design, it can help your customers connect with you on a more personal level as they provide feedback.

If you’re looking for a way to get feedback from your customers, then Microsoft Forms is one of the best tools for your business. Rather than simply asking customers or visitors to your website to leave feedback or contact your help team, you can ask them specific questions related to their experience with your business, or further simplify their responses with a checkbox list of prompted answers.

The other benefit of using Microsoft Forms is that it can be used across multiple devices. Your customers can fill out the survey or quiz you send them at any time, in any location, with their phone or laptop.

How to use Microsoft Forms in your business

These digital forms can be used for lead generation, collecting customer feedback, or even reaching out to employees.

Creating a Form is simplicity itself. You can either find it on the Microsoft Teams Apps page, or through the online portal.

  • Create your Microsoft Forms with the right survey or poll design.
  • Test the different question types so that you can find out which ones work best for your business.
  • Get creative with your questions – customers are asked the same “How would you rate us?” and “What can we do to improve your experience?” questions every day.
  • Include an unsubscribe button at the bottom of the form.
  • Make sure your forms are mobile-friendly.
  • Test your Form before sending it out – use preview mode to sample answers.
  • Upload the Form to your website or send it out via social media or email.

Connecting with your customers through Microsoft Forms

The data you collect from your customers through Microsoft Forms can give you valuable insights into what your customers want, how they think, and how you can provide different or better services.

When the results start coming in, you can view statistics about who has completed the form, what they said, and what their demographics are. This information is invaluable for any business looking to grow its customer base by understanding its customers better.

Forms can be used for all sorts of purposes, including:

  • Gathering customer feedback
  • Tracking employee progress
  • Collecting business data
  • Conducting surveys
  • Creating quizzes or assessments
  • Collecting information for market research

Ensure that the data is collected in a useful and tangible way; set it in graphs, for example, and use it in your business meetings to discuss with your colleagues. The data collected can also be used to narrow down questions for future Forms.

Discover more Forms with the Microsoft experts

Microsoft Forms are a powerful tool that can help you connect better with your customers. They’ve been designed to provide you with easy and quick access to the information that your customers need. By using the tool, you can easily gather customer feedback and input. Additionally, you can create forms that make it easier for your customers to share content with you.

Microsoft Gold Partner Lindentech can help you create the perfect questionnaires, surveys, and polls to engage your customers and create a deeper connection. Talk to them today and learn more about this useful business app.