Business IT Support Services in Perth

Delivering a complete IT solution for your business
Global Positioning System

Hassle-Free, Fixed Cost IT Support

We enable your team to deliver the best results for your business with the state of the art technology at your disposal

Technology always works best if it’s implemented correctly and managed well. I’m confident that with our affordable IT support model, you’ll be able to empower your employees to focus on more important tasks they would otherwise have to juggle on the side.

We are able to provide IT support for you that can go above and beyond the ‘on-the-job’ stuff. With 20 years of IT experience, we ensure a custom tailored level of assistance that is tailored to your needs. Let Maple Solutions work with you so we can transform your technology investments. We will make sure we integrate your solutions and make them something you can rely on.

We proactively manage your IT systems end to end with a strict service level agreement (SLA), and we’ll be responsive to your business needs. We work with you to ensure that what we set up does not become obsolete and stays in line with the future of your organisation.

We believe in frequent meetings and reporting to keep our clients involved and updated. This ensures that you are always in control of your IT.

Our Service Level Agreement (SLA)

Critical Severity (P1) High Severity (P2) Medium Severity (P3) Low Severity (P4)
Response 30 (mins) 1 2 3
Plan 1 2 3 4
Resolve 4 8 12 18

Proactive IT Support

We don't just restart your PCs or install servers. We proactively look after your entire technology infrastructure to ensure it's available when your team needs it.

Minimal Downtime

We ensure downtime is kept to an absolute minimum so your team is as productive as possible.

Helpful Support Desk

Our engineers are hired with 'helpfulness' in mind. All of our engineers go through a rigorous interview process to deliver support to our clients.

Predictable Billing

We make sure your technology costs are as predictable as possible for you to run your business and to grow without worrying about costs.

IT Budgets

We make your IT budgets as predictable as possible by planning your growth and doing your IT Budgets for you.

Technical Expertise

All of our engineers are highly qualified technical experts. Our engineers pass two industry exams per year so we're always up to date with the latest technology.

Regular Reporting

We give you a snapshot of how your environment is on a monthly basis, so you know that what is critical to your business is humming along.

Better Productivity

We deliver efficiency and productivity for your team. Our solutions ensure your team is always productive.

20 Years' Experience

We have more than 20 years in the industry delivering IT solutions to businesses of different sizes, from 10 users right up to 200.
Managed Services

Our Plans

What’s Included:

  • Server Monitoring Solution
  • Desktop Monitoring Solution

What’s Included:

  • Managed Company Sites
  • Managed Servers
  • Server Monitoring Solution
  • Server Patching
  • Server Support
  • Desktop Monitoring Solution
  • Desktop Patching
  • Desktop Support
  • Network Monitoring & Maintenance
  • Microsoft Application Management & Support
  • User Access Management & Support
  • Managed Users
  • Monthly Service Delivery Reporting
  • Technical Account Management
  • Priority Response Times (Subject to SLA)
  • Daily Backup Checks
  • Disaster Recovery Testing (Annual)

What’s Included:

  • Managed Company Sites
  • Managed Servers
  • Server Monitoring Solution
  • Server Patching
  • Server Support
  • Desktop Monitoring Solution
  • Desktop Patching
  • Desktop Support
  • Network Monitoring & Maintenance
  • Advanced Network Monitoring
  • Microsoft Application Management & Support
  • User Access Management & Support
  • Managed Users
  • Planned Onsite Support
  • Monthly Service Delivery Reporting
  • Technical Account Management
  • Priority Response Times (Subject to SLA)
  • Daily Backup Checks
  • Disaster Recovery Testing

What’s Included:

  • Managed Company Sites
  • Managed Servers
  • Server Monitoring Solution
  • Server Patching
  • Server Support
  • Desktop Monitoring Solution
  • Desktop Patching
  • Desktop Support
  • Network Monitoring & Maintenance
  • Advanced Network Monitoring
  • Microsoft Application Management & Support
  • User Access Management & Support
  • Managed Users
  • Planned Onsite Support
  • Monthly Service Delivery Reporting
  • Technical Account Management
  • Priority Response Times (Subject to SLA)
  • Project Work
  • Lifetime Network Hardware Warranty
  • After-hours Planned Support
  • After-Hours Emergency Support
  • Daily Backup Checks
  • Disaster Recovery Testing
ESSENTIALS

What’s Included:

  • Server Monitoring Solution
  • Desktop Monitoring Solution
STANDARD

What’s Included:

  • Managed Company Sites
  • Managed Servers
  • Server Monitoring Solution
  • Server Patching
  • Server Support
  • Desktop Monitoring Solution
  • Desktop Patching
  • Desktop Support
  • Network Monitoring & Maintenance
  • Microsoft Application Management & Support
  • User Access Management & Support
  • Managed Users
  • Monthly Service Delivery Reporting
  • Technical Account Management
  • Priority Response Times (Subject to SLA)
  • Daily Backup Checks
  • Disaster Recovery Testing (Annual)
PREMIUM

What’s Included:

  • Managed Company Sites
  • Managed Servers
  • Server Monitoring Solution
  • Server Patching
  • Server Support
  • Desktop Monitoring Solution
  • Desktop Patching
  • Desktop Support
  • Network Monitoring & Maintenance
  • Advanced Network Monitoring
  • Microsoft Application Management & Support
  • User Access Management & Support
  • Managed Users
  • Planned Onsite Support
  • Monthly Service Delivery Reporting
  • Technical Account Management
  • Priority Response Times (Subject to SLA)
  • Daily Backup Checks
  • Disaster Recovery Testing
PREMIUM +

What’s Included:

  • Managed Company Sites
  • Managed Servers
  • Server Monitoring Solution
  • Server Patching
  • Server Support
  • Desktop Monitoring Solution
  • Desktop Patching
  • Desktop Support
  • Network Monitoring & Maintenance
  • Advanced Network Monitoring
  • Microsoft Application Management & Support
  • User Access Management & Support
  • Managed Users
  • Planned Onsite Support
  • Monthly Service Delivery Reporting
  • Technical Account Management
  • Priority Response Times (Subject to SLA)
  • Project Work
  • Lifetime Network Hardware Warranty
  • After-hours Planned Support
  • After-Hours Emergency Support
  • Daily Backup Checks
  • Disaster Recovery Testing