The CRN Impact Awards celebrate Australian IT and digital channel projects, innovations, and initiatives that have made a meaningful impact. Sponsored by Amazon Web Services (AWS), these awards recognise outstanding achievements in the Australian IT sector.
Lindentech is thrilled to announce that we have been nominated in 2024 for the Workforce Empowerment category at the CRN Impact Awards. This category recognises projects that have significantly enhanced a workforce’s productivity, flexibility, and overall working conditions through innovative IT solutions. We have been nominated for our work with HelpingMinds, a project which modernises telephony for their workforce, enhancing productivity, reducing costs, and improving flexibility for their staff, who deliver essential, free mental health services across Western Australia.
Case Study: Modernising Telephony for HelpingMinds
Lindentech’s project with HelpingMinds involved transitioning from an on-premise telecommunications platform to a cloud-based solution using Access4’s UC Xpress. This shift aimed to fully migrate HelpingMinds’ IT infrastructure to the cloud, reduce operating costs, and enhance operational flexibility.
Our project involved modernising HelpingMinds’ telephony system, enhancing productivity, reducing costs, and improving flexibility for their staff who deliver vital mental health services across Western Australia. We took a comprehensive approach in our work with HelpingMinds, coupling the technical transition with extensive training and ongoing support to ensure a smooth transition and optimal use of the new system.
Key Challenges
HelpingMinds faced several challenges with their existing on-premise telecommunications system, including:
- High operating costs.
- Limited flexibility with different handsets across 11 locations.
- Poor call quality and reliability.
- Inefficiencies with mobile staff using personal devices for calls.
Lindentech’s Solution
Lindentech transitioned HelpingMinds to Access4’s UC Xpress, a hosted cloud solution.
Our approach included:
- Assessment and Planning: Conducting a thorough evaluation to understand HelpingMinds’ needs and challenges.
- Pilot Program: Implementing a pilot with five users to test configurations and ensure system reliability.
- Deployment: Reprovisioning handsets across all locations and providing softphone applications for mobile devices.
- Training and Support: Provided extensive training and ongoing support to ensure a smooth transition and optimal use of the new system.
Tangible Outcomes and Benefits
“Lindentech’s detailed scoping and innovative solutions exceeded client expectations, ensuring efficient telecommunications solutions aligned with HelpingMinds’ requirements.” Nigel Keswick, Access4
By streamlining telecommunications with a solution tailored to their needs, our work with HelpingMinds delivered tangible benefits financially and operationally:
- Cost Savings: Reduced telecommunications costs by approximately $150 per month.
- Increased Call Volume: Significant increase in calls made via the corporate system, improving communication and productivity.
- Enhanced Flexibility: Staff can now make and receive calls from any location, whether on the move or working remotely.
Why Lindentech?
“Lindentech provided excellent customer service and support, ensuring our new system is stable, reliable, and meets our mobility needs. The move to UC Xpress has had a positive impact on our cost efficiency and user experience.” Shaneen Steele, HelpingMinds
Lindentech partners with businesses across WA to provide comprehensive IT managed services tailored to local needs. Our offerings include:
- Microsoft Stack Expertise: Leveraging the full potential of Microsoft solutions.
- Endpoint Management: Ensuring all devices are secure and efficiently managed.
- Managed Services Conversion: Seamlessly transitioning your IT infrastructure to managed services for enhanced reliability.
We pride ourselves on being a local team that understands and supports WA businesses with no lock-in contracts, agreed SLAs, and proactive onboarding.
As part of our ongoing support of WA business efficiency, we are currently offering a complimentary SharePoint consultation and demo to eligible customers to optimise your SharePoint usage and tailor solutions to your business needs.
Meet with us for a free consultation and optimise your SharePoint deployment today.
