Client Feedback

Kia

We have just contracted "Lindentech" as our IT Support and I am already overwhelmed by their exceptional level of service and now feel assured with the up-most confidence with our IT network integrity, performance and reliability. I welcome any contact for my recommendation and would like to congratulate Jawid and his team for their exceptional standards, best practices and high benchmark.

Ray Amara,Kia

Randolph

“We were forced to move from the Exchange Server provider we had used for many years.  Lindentech responded quickly to the initial query, explaining the options and what the company could offer.  Having decided not to do it ourselves, the technical person, Brian, talked us through the process and accommodated our timing requests.  He was extremely personable throughout, considerate and efficient.  The migration was effected smoothly and without any loss of productivity.  What could have been quite stressful and time consuming turned out to be a background activity for us and well worth the modest consulting fee.”

 

Cherry Randolph,Randolph

Sudbury Community House Association Incorporated

"Lindentech has been the IT Support provider for Sudbury Community House Association Incorporated for over 5 years. During this time, we have built a very positive relationship with the administration staff at the Help Desk, Finance staff and technicians who are always very friendly, respectful and helpful. The staff are knowledgeable and thorough and respond to an issue/problem very promptly with no interruptions to our business. I would not hesitate to recommend Lindentech to other not-for-profit organisations."

 

Virginia Aden,Executive Manager

MDC Global

“We engaged Lindentech to manage all our IT infrastructure and support us with our recent office move. They have provided very professional and personal assistance and made us feel very comfortable with everything. All technicians are extremely friendly, knowledgeable and helpful and we feel very confident with Lindentech providing us IT Support going forward. We would not hesitate to recommend Lindentech to other companies”

 

Alina Correa,MDC Global

Integrated Fuel Services

“Since switching from our previous IT company to Lindentech we have found how painless IT support should be!! The team are awesome! Quick, knowledgeable and eager to help find a solution. We thought converting our phones to VOIP was going to be chaos...but the crew made sure everything was in place and we made the transition without a hitch! Wish I found them ages ago. Cheers”

 

JP,Managing Director Integrated Fuel Services

AEGIC

"I just wanted to say how helpful Ian always is, it really is appreciated, he is pretty spot on and knows his stuff!

Second part to that was my issue with not being able to get onto MYOB when I was at home. Ian found the issue and it was something to do with the DNS and synching (technical stuff that’s way over my head) which wouldn’t allow MYOB to work for me. So I’m about to test all this out and hopefully gets some data in now!"

Freya Deane, AEGIC

Nardine's Wimmins Refuge

I just want to thank you for all you and your staff have done to help me through the wonderful world of IT. It has certainly been very educational. Thank you for all you have done and will continue to do for Nardine. Please thank every member of your staff on my behalf and let them know that I had a ball of a time working with each one of them. You are very fortunate to have a great bunch of guys and Christine who strive to deliver excellence in service in the IT industry. I have worked with many IT staff and your team have been beyond phenomenal. Their hard work have not gone unnoticed and is very much appreciated by me and the staff at Nardine.

Mabel Brooks, Nardine Wimmins Refuge

Telethon Speech and Hearing

I have worked with Lindentech for a number years. In that time it has changed ownership and management for the better and evolved from a small IT team with just a few engineers to a team nearing 10. Since ownership changed in  2012, Lindentech has improved significantly in the level of professionalism, knowledge and quality of staff. Every single staff member is well versed in all the latest technologies and recommend the right economical solution for the size of business they deal with.

 

From a management point of view, their business processes have been formalised and automated so that they don’t miss or ignore any request from any client or supplier. Aside from their IT expertise, they are a value add organisation always keeping the customers informed in new products and technologies being introduced into the market. So they don’t just do your IT, but also add so much more value by giving you the right advice for productivity and efficiency in your organisation. Their customer service is truly outstanding and I would have no hesitation recommending them to any small to medium business in WA.

Here Property

Lindentech were recommended to me personally by Alan from Bourkes Real Estate. Alan said Lindentech had been doing a fantastic job for them for close to a decade and I should look no further for our IT needs. That was that, I called Jawid from Lindentech and arranged a meeting to discuss our requirements. 6 months later, we have moved from a combination of in-house and ad-hoc IT with no real control measures in place, to having everything organised the way it should be and fully supported. Lindentech’s friendly IT staff make it seem like no job is too big, they are a great bunch to talk to and have the knowledge to back it up. Their managed service plans completely remove surprises out of our IT bills and help us stick to our IT budget. For service quality and a genuinely friendly service, I would not hesitate to recommend Lindentech for your small business.

Rob Edwards, Principal, Here Property

Sowilo Community High School

Sowilo’s experiences with previous IT providers ultimately led us to approach Lindentech following a recommendation.  In August 2013, we engaged Lindentech and it was the best decision.  Lindentech not only assists with supporting our IT needs, but they also look at the bigger picture and advise on what’s best for us strategically and long term - they are essentially our IT department.  Their prompt, friendly and honest engineers know their stuff and it is very refreshing to have such good customer service.  Lindentech make the effort to considers our point of view and ensure the most economical solution is reached in lieu of making decisions that just generates more revenue for themselves.  For anyone looking for top customer service and professionalism, I would highly recommend Lindentech.

Kath Wainwright,Business Manager, Sowilo Community High School

Rangelands NRM

Lindentech first took over IT for Rangelands NRM in April, 2013; back then IT for Rangelands was supplied by multiple suppliers which was resulting in gaps in support. Lindentech’s first project was to migrate Rangelands’ email off to Office365 from an end of life server hosted at a datacentre. This migration to cloud was executed very professionally and helped Rangelands with the first step toward better collaboration for the disbursed offices around the state. Being a not for profit it is important that Rangelands maintain a balance between implementing latest technology and IT spend. Lindentech helped us take advantage of Microsoft’s not for profit programmes to ensure IT running costs are kept to a minimum. More recently Lindentech implemented SharePoint which has provided a more effective document management system which will be able to grow with us.

Lindentech helped Rangelands move toward the next generation technology and brought direction to our IT. Lindentech are now managing all our IT systems and have delivered a consistent level of customer service throughout the two years.

Dr Gaye Mackenzie, CEO ,Rangelands NRM

Bourkes Real Estate

Dear Jawid,

On behalf of Bourkes I would like to firstly commend you/Lindentech for the ongoing service and support we receive and secondly congratulate you with respect to your techies - not only are they knowledgeable and efficient, they always come to our office with a smile on their face.

As you are aware, we've had some issues with our server upgrade and without all hands on deck, our operation could have, would have, been compromised. This had nothing to do with Lindentech expertise - the supplier was unable to produce the product ordered.

We all spent time and energy discounting likely causes until finally the supplier admitted there was serious design fault - in their order system!

The Thomson twins (Yes, you know who you are...) and you (Jawid) are so familiar to our staff, not just when things go wrong but also because things go right!

As an administrator in a busy real estate office, I can't speak highly enough of the support, advice, dependability and even education I've received from the crew at Lindentech. Insufficient superlatives to fully express our satisfactions.

 

Gaynor Head,Sales Administrator / Office Manager, Bourkes Real Estate

Australian Export Grain and Innovations Council (AEGIC)

“Australian Export Grains and Innovations Centre were originally setup within DAFWA IT systems; due to the security measures and restrictions in place there was a need to separate out of the DAFWA network to AEGIC’s own systems. Lindentech were appointed to perform this staged migration with a hybrid cloud and onsite solution. AEGIC are now successfully on to their own cloud servers and Office365. Lindentech have performed well and done a good job in achieving this with minimal downtime and with budget constraints in mind. Lindentech will continue to provide support services to AEGIC going forward.”

Richard Price, Managing Director,Australian Export Grain and Innovations Council

DT Hi-Load

"Forging a partnership with Lindentech has allowed us to get back to focusing on what we do best, running our business. It has freed our people up from chasing IT issues, standardised our hardware and software, and improved the business productivity significantly. They promptly support us from both the helpdesk remotely and through their on-site staff. We can count on Lindentech providing support when we need it and getting the job done."

Stephen H Jones,Manager Finance & Administration, DT-HiLoad Australia Pty Limited

Seashells Hospitality Group

“Lindentech took over our IT in September of 2011. Since taking over Lindentech have changed the face of our IT by interconnecting our branches and have improved productivity drastically. With Lindentech’s fixed IT support and budgeting we now know our exact IT expenditure and there are no more ‘sudden server upgrades’. Lindentech’s distributed help desk also means that we have wider time coverage which the hotels require. “

Gareth Thomas,Chief Operations Officer, Seashells Hospitality Group

Moneycare Australia

"We have used Lindentech to support our IT infrastructure needs for a number of years and continue to use them due to the responsiveness of their support and their focus on ensuring our systems are maintained regularly to avoid major issues. The helpdesk is always appropriately responsive and is usually able to resolve issues on the first call."

Sarah Buck,Practice Manager, Moneycare Australia

Westguard Financial Services

“Lindentech first took over our IT in February of 2012; at the time, due to the growing business, we didn’t really have any form of structure in place. Lindentech transformed our IT, formalised and simplified IT so we didn’t have to worry about it. This goes with excellent customer service and with great strategic advice for a growing business. They understand our systems really well and I would highly recommend Lindentech for your organisation."

Neville Kendrick,Managing Director, Westguard Financial Consultants